Terms of Service

1. Agreement to Terms

By accessing https://primewatergamagerestoration.com or calling our emergency hotline at (877) 893-0358, you agree to comply with these Terms of Service. Prime Water Damage Restoration is a direct provider of professional water extraction and mitigation services for homes and businesses.

2. Damage Assessments & Quotes

Any verbal pricing or timelines provided during your initial phone consultation are strictly estimates. Accurate pricing for water extraction, structural drying, and mold remediation can only be provided after a certified technician has arrived on-site and conducted a thorough moisture mapping and physical inspection of the property.

3. Service Guarantees

Prime Water Damage Restoration utilizes our own fleet of certified technicians. All guarantees and warranties are provided directly by Prime Water Damage Restoration for the mitigation and drying services we perform.

4. Emergency Hazards

Water damage often presents severe electrical and biological hazards. If standing water is in contact with electrical outlets or appliances, or if the water originates from a sewage backup (Category 3), do not enter the affected area. Prioritize your physical safety, evacuate if necessary, and wait for trained professionals with proper PPE and extraction gear to secure the site.

5. Modifications

We reserve the right to amend or update these terms at any time to reflect operational changes in our service areas. Continuing to use our website or hotline indicates your ongoing acceptance of these terms.